Privacy Policy

1. Introduction

ANRAK ONE EDGE ("ANRAK," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI fine-tuning platform and related services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, company name, job title, and password when you create an account.
• Payment Information: Billing address and payment method details (processed securely by our payment providers).
• Training Data: Datasets, documents, and content you upload for AI model training.
• Communication: Information you provide when contacting us or participating in surveys.

2.2 Automatically Collected Information

• Usage Data: How you interact with our platform, features used, and time spent.
• Device Information: Browser type, operating system, and device identifiers.
• Log Data: IP address, access times, and pages viewed.
• Cookies: Small data files stored on your device to improve your experience.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our AI fine-tuning services
• Process your training jobs and generate models
• Process transactions and send related information
• Send technical notices, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Specifically:

• Account Data: Retained until you request deletion
• Training Data: Retained for 90 days after training completion, then automatically deleted unless you request earlier deletion
• Trained Models: Retained until you delete them or close your account
• Usage Logs: Retained for 12 months for analytics and security purposes

5. Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Third parties that perform services on our behalf (hosting, payment processing, analytics)
• Legal Requirements: When required by law or to protect rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you direct us to share information

6. Your Training Data

We take special care with your training data:

• Your training data is used solely to train models for your account
• We do not use your data to train our own models or improve our services
• Your data is encrypted at rest and in transit
• Access to your data is strictly limited to authorized personnel
• You can delete your training data at any time

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Export your data in a portable format
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@anrak.ai

8. Security

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the Internet is 100% secure. See our Security page for more details.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: